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Hours of Care
At the heart of our service is a commitment to providing compassionate and personalised care.
We believe in working together with clients, families, and other healthcare professionals to create a cohesive support system. This teamwork ensures that care plans are comprehensive and tailored to individual needs.
Our team is dedicated to maintaining the highest standards of skill and knowledge. Continuous professional development ensures that we provide safe, effective, and up-to-date care.
Recognising, the importance of community in the healing process, we foster strong connections within the community to create a supportive environment where clients feel valued and included.
Understanding and respecting cultural differences is essential in providing effective care. We tailor our services to honour the diverse backgrounds of our clients.
Often Account Managers have to run email responses or important decisions through further levels of hierarchy, and further from the direct point of care.
An SME can move attention and change strategy quickly. As we scale our services, we can do so in targeted ways against anticipated need, with no internal legacy hierarchies to slow us down. As we keep all our workforce relevant, the quality of our package delivery follows.
Through local partnerships with charities and community support providers, we are visible and present in the development of our clients’ vital community support networks.
We ensure our Clinical Team have time in their schedules for not only reactive, urgent support when you need us the most, but to schedule more physical visits with current clients and prevent the escalation of concerns.
